Refund and Returns Policy
Holiday Works Co uses Printify to produce and ship all products. Because each item is made to order, we do not accept returns or exchanges for issues related to size, color preference, or buyer’s remorse.
We will happily replace or refund an item if it arrives damaged, misprinted, or defective.
Report an Issue
If there’s a problem with your order, email us at [email protected] within 14 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the item and the packaging
This information is required for us to submit a claim to our production partner.
Eligible for Replacement or Refund
We can offer a replacement or refund for:
- Misprints or incorrect designs
- Damage during production or shipping
- Wrong item received
- Major quality defects
Not Eligible for Return or Exchange
Because products are printed on demand, the following are not eligible:
- Wrong size ordered
- Change of mind
- Color variation between screen and printed item
- Normal wear and tear
- Attempted returns without contacting us first
Starting a Return
Return Method: Items must be returned by mail. To start a return, email us at [email protected] to receive a return authorization and the correct return address.
Return Shipping Cost: For defective or damaged items, we will cover the return shipping costs. For all other authorized returns, customers are responsible for actual return shipping costs.
Restocking Fees: We do not charge any restocking fees.
Refund Processing Time: Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
Do Not Return Items Without Authorization
We cannot accept physical returns, and items sent back to any address without prior approval will not be processed.
Need Help?
For questions about your order, email us at [email protected]. We typically respond within one business day.
